Рефераты. Премии качества

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|Medrad, Inc., Indianola, Pa. (manufacturing); |

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|Boeing Aerospace Support, St. Louis, Mo. (service) (Boeing |

|Airlift and Tanker Programs, Long Beach, Calif., received the |

|Baldrige Award in 1998 in the manufacturing category); |

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|Caterpillar Financial Services Corp., Nashville, Tenn. |

|(service); |

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|Stoner Inc., Quarryville, Pa. (small business); |

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|Community Consolidated School District 15, Palatine, Ill. |

|(education); |

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|Baptist Hospital, Inc., Pensacola, Fla. (health care); |

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|Saint Luke’s Hospital of Kansas City, Kansas City, Mo. (health |

|care) |

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|For a complete description of these role model organizations, |

|view the official press release. |

|Did you know that every year about 400 people from almost every |

|state; from businesses, schools, hospitals, other health care |

|organizations, and government volunteer days and weeks of their |

|time to evaluate Baldrige Award applicants? Take a look at the |

|current Board of Examiners list . |

|Judges' Meeting September 18, 2003 |

|The Panel of Judges met on September 18, 2003 to select the |

|organizations that will move forward in the 2003 Malcolm |

|Baldrige National Quality Award process. Of the 35 |

|organizations, 13 will receive site visits by teams of |

|Examiners. The group is comprised of two education and three |

|health care organizations, three manufacturing and three service|

|companies, and two small businesses. |

|Judges' Meeting July 31, 2003 |

|The Panel of Judges met on July 31, 2003 to select the |

|organizations that will move forward in the 2003 Malcolm |

|Baldrige National Quality Award process. Of the 68 organizations|

|that applied, 35 will receive additional evaluations by teams of|

|Examiners. The group is comprised of seven education and 12 |

|health care organizations, six manufacturing and seven service |

|companies, and three small businesses. |

Frequently Asked Questions about the

Malcolm Baldrige National Quality Award

Who was Malcolm Baldrige?

Malcolm Baldrige was Secretary of Commerce from 1981 until his death in a

rodeo accident in July 1987. Baldrige was a proponent of quality management

as a key to this country’s prosperity and long-term strength. He took a

personal interest in the quality improvement act that was eventually named

after him and helped draft one of the early versions. In recognition of his

contributions, Congress named the award in his honor.

What is the Malcolm Baldrige National Quality Award?

The Baldrige Award is given by the President of the United States to

businesses—manufacturing and service, small and large—and to education and

health care organizations that apply and are judged to be outstanding in

seven areas: leadership, strategic planning, customer and market focus,

information and analysis, human resource focus, process management, and

business results.

Congress established the award program in 1987 to recognize U.S.

organizations for their achievements in quality and performance and to

raise awareness about the importance of quality and performance excellence

as a competitive edge. The award is not given for specific products or

services. Three awards may be given annually in each of these categories:

manufacturing, service, small business and, starting in 1999, education and

health care.

While the Baldrige Award and the Baldrige recipients are the very visible

centerpiece of the U.S. quality movement, a broader national quality

program has evolved around the award and its criteria. A report, Building

on Baldrige: American Quality for the 21st Century, by the private Council

on Competitiveness, said, “More than any other program, the Baldrige

Quality Award is responsible for making quality a national priority and

disseminating best practices across the United States.”

The U.S. Commerce Department’s National Institute of Standards and

Technology (NIST) manages the Baldrige National Quality Program in close

cooperation with the private sector.

Why was the award established?

In the early and mid-1980s, many industry and government leaders saw that a

renewed emphasis on quality was no longer an option for American companies

but a necessity for doing business in an ever expanding, and more

demanding, competitive world market. But many American businesses either

did not believe quality mattered for them or did not know where to begin.

The Baldrige Award was envisioned as a standard of excellence that would

help U.S. organizations achieve world-class quality.

How is the Baldrige Award achieving its goals?

The criteria for the Baldrige Award have played a major role in achieving

the goals established by Congress. They now are accepted widely, not only

in the United States but also around the world, as the standard for

performance excellence. The criteria are designed to help organizations

enhance their competitiveness by focusing on two goals: delivering ever

improving value to customers and improving overall organizational

performance.

The award program has proven to be a remarkably successful government and

private-sector team effort. The annual government investment of about $5

million is leveraged by a contribution of over $100 million from private-

sector and state and local organizations, including $10 million raised by

private industry to help launch the program and the time and efforts of

hundreds of largely private-sector volunteers.

The cooperative nature of this joint government/private-sector team is

perhaps best captured by the award’s Board of Examiners. Each year, more

than 300 experts from industry, educational institutions, governments at

all levels, and non-profit organizations volunteer many hours reviewing

applications for the award, conducting site visits, and providing each

applicant with an extensive feedback report citing strengths and

opportunities to improve. In addition, board members have given thousands

of presentations on quality management, performance improvement, and the

Baldrige Award.

The Baldrige Award winners also have taken seriously their charge to be

quality advocates. Their efforts to educate and inform other companies and

organizations on the benefits of using the Baldrige Award framework and

criteria have far exceeded expectations. To date, the recipients have given

more than 30,000 presentations reaching thousands of organizations.

What are the Baldrige criteria?

The Baldrige performance excellence criteria are a framework that any

organization can use to improve overall performance. Seven categories make

up the award criteria:

Leadership—Examines how senior executives guide the organization and how

the organization addresses its responsibilities to the public and practices

good citizenship.

Strategic planning—Examines how the organization sets strategic directions

and how it determines key action plans.

Customer and market focus—Examines how the organization determines

requirements and expectations of customers and markets; builds

relationships with customers; and acquires, satisfies, and retains

customers.

Measurement, analysis, and knowledge management—Examines the management,

effective use, analysis, and improvement of data and information to support

key organization processes and the organization’s performance management

system.

Human resource focus—Examines how the organization enables its workforce to

develop its full potential and how the workforce is aligned with the

organization’s objectives.

Process management—Examines aspects of how key production/delivery and

support processes are designed, managed, and improved.

Business results—Examines the organization’s performance and improvement in

its key business areas: customer satisfaction, financial and marketplace

performance, human resources, supplier and partner performance, operational

performance, and governance and social responsibility. The category also

examines how the organization performs relative to competitors.

The criteria are used by thousands of organizations of all kinds for self-

assessment and training and as a tool to develop performance and business

processes. Several million copies have been distributed since the first

edition in 1988, and heavy reproduction and electronic access multiply that

number many times.

For many organizations, using the criteria results in better employee

relations, higher productivity, greater customer satisfaction, increased

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